![]() On October 1st my family and I went to **** and busters after a haunted house tour for my birthday which was the worse experience once again. On Octoin Dave & Busters ************************ Me and my 5 year old child was thrown out of Dave & Busters *********** *** for no reason what so ever walked in at 8:00PM by 8:16PM this all occurred when we was only in there for about 15 to 20 minutes the most I had ordered my food and his and was approached by a big security guard surround by two others saying management said I had to leave because I said some lude and inappropriate comments to one of there employees when the only one I spoke to was the one I ordered both my food and my sons food by the end of the short end bar where I was very visible to all cameras which I told them to view and review was given the run around and told I will be contacted after there investigation last week on the 26 and 27 of October ************************************************************************ ***** and there was no help either my son was dramatized and we was both disrespected and violated too my son left with me crying scared and confused I have filed several complaints against them regarding this issue since it is now a legal matter too. Feel free to visit our website: ************************************************* and submit any details that may be helpful in better addressing your concerns, such as the name of the staff and manager in question, a screen shot of the receipt from your purchase and any other information pertinent to the issue as your feedback is essential so we may deliver an unparalleled Guest experience through the best combination of food, drinks, and games. Due to the significant period of time that has elapsed, along with the many changes to our company that have taken place since the date in question prior to Covid, it is difficult for us to substantiate your allegations of discrimination without additional information. Please be assured, Dave & Buster's does not, nor have we ever tolerated discrimination of any kind and we are proud of our diverse workforce and clientele. We also take the comments and concerns of our Guests very seriously and refer them to the appropriate individuals for review. We take pride in providing our Guests with great fun, excellent food, and legendary service. Thank you for taking the time to let us know about your visit to the Times Square Dave & Buster's. Maybe next time Ill eat before coming or go to another Dave & Busters altogether ![]() However, thank you **** and ****** for making me wait an hour for my food only to go home at 12:10am to make some food since I allowed the children to eat what little food we received and it wasnt enough heck I wasnt able to eat anything. Lol heres a copy of my receipt and I honestly dont blame the waitress for still wanting a 20% tip.note that I obliged. Can you believe they bought me a check with everything I ordered although I did not receive 20 % of my order? After asking for a manager only to be told theres a glitch in the system and that he will not charge me for the shareable we ate although it was missing the fries, celery, carrots, and dressing. I finally gave up after waiting an hour for the rest of my food and asked for the check. I ordered three separate shareable items only to receive half of the first shareable item 45 minutes later. I would NOT recommend sponsoring an event here.Worse service Ive ever received from the kitchen. For the rest of this event, it was a very forgettable experience. As I mentioned, I liked our "personal server" in our dining room she was OK. Instead of making my drink, or having one of the bar tenders make my drink, he asked me "who made your last drink?" WHAT DIFFERENCE DOES THAT MAKE? Why should I stand around and wait for the same bartender? Don't they all work for the same place? I finally just stopped tipping, as I don't see why I should pay for poor service. I finally did get the attention of one of them, who appeared to be the bar manager. Even early, when I was the only one waiting, there were two or three of them standing back there and they just didn't seem eager to take my order. (The big bar by the main dining room.) Service was very, very slow, and the bartenders (male and female) just didn't seem to care about you. ![]() ![]() My other big gripe from this visit was the service at the bar outside in the main restaurant. ![]() We told our server, who did the best she could in bringing out some hotter food, but the replacements for those were cold once again. No.I'm not saying luke-warm, they were actually cold inside. Our server was very nice, but couldn't make up for the fact that both our chicken wings and our BBQ'd ribs were served cold. They had us set up in a room right near the front door, with two serving lines (buffet) arranged inside our own room. Our daughter's soccer team used an event room for a group of about 50 of us this weekend. ![]()
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